1. Scope of Application

1. Information collected by third-party websites or services that you jump to through links on the Website. The collection and use of such information are governed by the third party’s privacy policy, and we shall not bear corresponding responsibilities;
2. Public information posted by users through the Website for others to browse and consult;
3. Information collected and used in accordance with the requirements of laws and regulations, judicial organs, or administrative authorities, or for the purpose of protecting public interests and the legitimate rights and interests of others.

2. Information We Collect

(1) Basic Registration and Identity Information

(2) Information Generated During Use

1. Browsing and Interaction Information: When you access and browse the Website, our servers will automatically record your device information (including device model, operating system version, unique device identifier, browser type and version), network information (including IP address, network operator, network connection status), access log information (including access time, visited pages, stay duration, click operation records) and so on. Such information is the necessary basis for us to optimize the Website performance and ensure service stability.
2. Transaction and Service-Related Information: If you purchase our hardware craft products or enjoy relevant services through the Website, we will collect your delivery address, contact phone number, recipient’s name, payment-related information (such as payment method, payment amount, etc. We will not store sensitive payment information such as complete bank card numbers, which will be processed by third-party payment institutions), and order information (such as order number, product model, quantity, order placement time, delivery status, etc.). Such information is the necessary basis for us to fulfill transactions and provide after-sales services.
3. Consultation and Feedback Information: When you consult us, submit feedback or complaints through channels such as online customer service and message board on the Website, in order to respond to and solve your problems in a timely manner, we will collect your consultation content, contact information and other relevant information actively provided by you.

(3) Information from Third-Party Sources

(4) Collection of Non-Personal Information

3. Purposes of Information Use

1. To provide you with the core services of the Website, including account registration and management, product display and inquiry, order processing and payment, logistics and distribution arrangement, after-sales service provision, etc.;
2. To communicate with you, such as sending you account registration verification information, order status notifications, service reminders, preferential activity information (if you do not agree to receive preferential information, you can unsubscribe through relevant channels);
3. To optimize Website performance and user experience, and improve the functional design, page layout of the Website, as well as enhance the stability and usability of the Website based on the collected access data and usage habits;
4. To ensure service security and prevent risks, and identify and prevent illegal and irregular acts such as fraud and account theft by analyzing device information, network information, etc., so as to protect the security of your account and property rights and interests;
5. To respond to your consultations, feedback and complaints, solve your problems in a timely manner, and improve the quality of customer service;
6. To cooperate in completing the relevant information inquiry and provision work in accordance with the provisions of laws and regulations or the requirements of judicial organs and administrative authorities;
7. To carry out marketing promotion, product recommendation and other activities on the premise of obtaining your explicit consent.

4. Information Storage Methods and Periods

(1) Storage Methods

(2) Storage Periods

1. For account information, we will store it continuously during the active period of your account; if you take the initiative to cancel your account, we will store the relevant information for the minimum retention period specified by laws and regulations after the account cancellation is completed, and after the retention period expires, we will completely delete or anonymize your personal information.
2. For transaction information, order information, etc., we will store them for at least 3 years from the date of transaction completion in accordance with the relevant provisions of laws and regulations and business practices; after the expiration of this period, the information will be deleted or anonymized.
3. For information that needs to be retained for the purpose of fulfilling legal obligations, resolving disputes, preventing risks, etc., we will delete or anonymize the information in a timely manner after the relevant obligations, disputes or risks are eliminated.

5. Information Protection Measures

1. Technical Guarantee: We use encryption technology (such as SSL encrypted transmission) to encrypt your personal information to prevent the information from being stolen or tampered with during transmission; at the same time, we have deployed security equipment such as firewalls and intrusion detection systems, and conduct regular security vulnerability scans and penetration tests to prevent network attacks and illegal access.
2. Management Guarantee: We have established a strict information access permission control system, and only authorize employees in necessary positions to access your personal information when performing their job duties, and conduct full-process recording and auditing of employees’ access behaviors; at the same time, we will conduct regular information security training and assessment for employees to improve their awareness of privacy protection and safe operation capabilities.
3. Emergency Handling: We have formulated a sound emergency plan for personal information security incidents. In the event of security incidents such as personal information leakage, loss, or tampering, we will immediately activate the emergency plan, take remedial measures, control the expansion of risks, and report to you and relevant regulatory authorities in a timely manner in accordance with the provisions of laws and regulations.

6. Provision of Information to Third Parties

1. Obtaining your explicit authorization and consent: Before providing your personal information to a third party, we will clearly inform you of the purpose of providing the information, the identity of the recipient and the scope of the information, and obtain your explicit consent in writing or electronic form.
2. Necessary for fulfilling contractual obligations: In order to complete your order transaction and provide logistics and distribution services, we may provide your delivery address, contact phone number and other information to cooperative logistics service providers; in order to complete payment and settlement, we may provide your payment-related information to third-party payment institutions. Such third parties can only use your personal information within the scope of providing services for us and must abide by strict confidentiality obligations.
3. In accordance with the provisions of laws and regulations: When receiving legally issued investigation and evidence collection notices, assistance notices and other legal documents from judicial organs, administrative authorities and other competent authorities, we will provide the necessary personal information to the relevant authorities in accordance with the provisions and requirements of laws and regulations.
4. To protect legitimate rights and interests: In order to protect the legitimate rights and interests of you or other third parties and public interests, in emergency situations such as preventing fraudulent acts and protecting personal and property safety, we may provide your personal information to third parties within a reasonable scope.
5. Corporate merger, acquisition or bankruptcy liquidation: If we undergo changes such as corporate merger, acquisition, asset transfer, and bankruptcy liquidation, your personal information may be transferred to a third party as part of the assets. We will notify you before the transfer and ensure that the transferee continues to perform the privacy protection obligations stipulated in this Privacy Policy.

7. User’s Rights

(1) Right of Inquiry and Correction

(2) Right of Deletion

1. We collect and use your personal information in violation of the provisions of laws and regulations or the agreement between both parties;
2. We store your personal information beyond the necessary period and there is no reasonable reason for continued storage;
3. You take the initiative to cancel your account;
4. You withdraw your authorization and consent to the collection and use of personal information;
5. Other circumstances where personal information should be deleted as stipulated by laws and regulations.

(3) Right to Withdraw Authorization and Consent

1. For basic authorizations such as account registration and information collection, you can withdraw all authorizations by canceling your account;
2. For the authorization to receive marketing information such as text messages and emails, you can withdraw the authorization through the unsubscribe link in the information or by contacting us.

(4) Right of Account Cancellation

(5) Right of Complaint and Appeal

8. Protection of Minors’ Information

9. Updates to the Privacy Policy

10. Contact Information

1. Company Address:No.5, north of the first road, Guyi Changweiyong manufacturingdistrict, Guzhen, Zhongshan, Guangdong, P.R.C
2. Contact Phone: +86 189 2494 9366
3. Email Address: info@zsshengshi.com

11. Others